Information for people from culturally and linguistically diverse backgrounds
If you do not understand this information in English and require language assistance, please ring the Translating and Interpreting Service (TIS) on 13 14 50, and ask for an interpreter in your language to contact Mosman Council (02) 9978 4000. This is a free service.
Located on the northern shores of Sydney Harbour, Mosman offers a rich cultural life amidst beautiful bushland surrounds. Mosman Council plans for building and development, maintains parks, beaches and sporting facilities, provides services for children, youth and older people and runs cultural activities, a library and an art gallery. We welcome new residents and visitors and celebrate community harmony, respect and cultural diversity.
You can contact Council by phone on 9978 4000.
Council’s business hours are Monday, Wednesday, Thursday and Friday 8.30am to 5pm and on Tuesday 8.30am to 7pm.
Correspondence (which must include your name and address) to Council should be forwarded to the General Manager, Ms Veronica Lee by mail, fax, or email:
- General Manager
PO BOX 211
Spit Junction NSW 2088
- (02) 9978 4132
Council Rangers can be contacted on 9978 4081 or mobile 0419 784 081.
Council is committed to providing high quality accessible and responsive services for residents, including residents from culturally and linguistically diverse backgrounds. Council works with other government and non-government agencies providing settlement and other support services to recently arrived migrants, refugees, and longer term residents. Search the Community Directory for information about local settlement services and assistance for newly arrived migrants and refugees.
For inquiries by residents with limited or no English, Council has a register of staff who are fluent speakers of languages other than English or can contact the Translating and Interpreting Service (TIS) on 13 14 50 for trained telephone interpreters.
An English language class is held at the Mosman Seniors Centre. For inquiries contact Council on 9978 4128 or the Settlement Services Officer for the lower north shore, based at Crows Nest Community Centre on 9439 5122. The Settlement Services Officer can also assist with other settlement inquiries for newly arrived migrants and refugees. Search for information about: other local English classes for speakers of English as a second language.
New residents can also receive a New Resident’s Kit from Mosman Library or Council’s Customer service desk, attend a welcome morning tea and be matched with a volunteer to provide more detailed information and orientation to Mosman.
Mosman Library can also arrange loans of books in languages other than English through the State Library of NSW Multicultural Service.The Library holds a small Literacy Collection suitable for students of English as a Second Language (ESL). This collection includes graded readers, books with CDs and tapes and books with videos and DVDs.
You are invited to learn to speak English with a group of friendly people in Mosman.
Join an English Conversation Group which will meet at:
The Volunteers Lounge
1pm – 2.30pm
A coin donation would be appreciated.
For further information and Registration please call the Settlement Officer, Crows Nest Centre on 9439 5122.
Help for newly arrived migrants
To assist in settling in the community, quick reference guides on local services for newly arrived migrants are now available in English, Chinese simplified and Japanese. The guides have been produced by the Lower North Shore Multicultural Network with financial assistance from Mosman Council.
Guides in other community languages will follow from the Network.
- English - Migrant Welcome Pack (PDF 1,004KB)
- Chinese (Simplified) - Migrant Welcome Pack (PDF 1MB)
- Japanese - Migrant Welcome Pack (PDF 1MB)
Each year Council provides a range of community events to celebrate Harmony Week. This provides an opportunity for residents to celebrate our diverse and harmonious multicultural community, to recommit to the values of respect and goodwill towards our fellow Australians of all backgrounds, and to say no to racism.
It builds on Harmony Day, a Commonwealth Government initiative, which occurs on 21 March each year and coincides with the United Nations International Day for Elimination of Racial Discrimination.
Council’s website and useful pages
- Mayor and Councillors: giving their names and contact details of elected councillors.
- Council meetings: Council meets fortnightly on the first and third Tuesday of each month and the Traffic Committee meets every two months.
- Development Applications: the development application process and frequently asked questions.
- Waste and Recycling: outlining Council’s weekly and other regular waste collection services.
- Mosman Library: library services, library catalogue and renewal of books.
- Mosman Art Gallery: exhibitions, programs, and events.
- Community Directory: information about local services and programs, including childcare, and sporting, leisure and social opportunities.
- Community: information on Council community services for children (including childcare), young people, older people (including delivered meals services and recreation programs), people with a disability, and volunteer opportunities.
- Recreation and Sport: including playgrounds, and sporting facilities.
- New Residents: information and assistance for new residents.
- Events: listing community events and activities throughout the year.
- Maps of Mosman
Links to Australian and NSW Government information in community languages
- Immigration & Citizenship
- Australian Taxation Office – tax information
- Settlement Assistance
- Beginning a Life in Australia
- Community Relations Commission
- Centrelink – information on government financial assistance and employment.
- Office of Fair Trading – covers topics such as buying a car, renting and credit.
- The Adult Migrant English Service – English language courses for newly arrived migrants
- My Language – serving multicultural Australia
- Ageing, Disability & Home Care information.
- State Library of NSW – information about public libraries & language collections in New South Wales
- Roads and Transport Authority – Driver’s Knowledge Test
- Road Users Handbook (PDF files) – in English as well as Chinese, Croatian, Greek, Japanese, Korean, Serbian, Spanish, Turkish, Vietnamese.