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Community support during COVID-19

During COVID-19, the health and wellbeing of Mosman residents, workers and visitors is paramount. Mosman Council is working closely with Government, community groups and local organisations in providing information to help prevent the spread of COVID-19, while also making sure we remain connected, cared for and safe. Mosman Council’s Community Services team has developed a directory of services and resources available to the community during COVID-19. For information about support that is available, please see below. Alternatively you can contact our Community Care Service line between 10am and 3pm weekdays on 9978 4119 or email community.care@mosman.nsw.gov.au

Mental Health and Wellbeing

If you are in crisis or having suicidal thoughts, call Lifeline 13 11 44. If you or someone you know is in immediate danger call the Police on 000. These lines are open 24/7.

Service providers are moving to phone or online/telehealth consultations. Medicare subsidised telehealth services have now been expanded to all Australians.

Visit Head to Health or speak to your doctor or counsellor for further information.

Local counselling and referrals

National and State helplines and online information

  • Beyond BlueCOVID-19 mental health wellbeing support service via 1800 512 348
  • Black Dog Institute – Evidence-based resources to help individuals, workplaces, schools, parents and health professionals on topics related to anxiety, stress and wellbeing
  • Emerging Minds – Information and resources on supporting children during COVID-19. Topics include parenting, anxiety, stress and resilience as well as online and social media use
  • Kids Helpline – Phone counselling service for children and young people aged 5-25 years. Service is available 24/7 by calling 1800 55 1800. Mental health resources are also available on their website
  • Headspace – Information for your people affected by stress related to COVID-19 via their website
  • Parent Line NSW – Online information and resources as well as phone counselling via 1300 1300 52
  • Raising Children Network – Support for families during COVID-19
  • Youth Beyond Blue – Online mental health resources and online chat available between 3pm – 12am. Phone counselling also available 24/7 by dialling 1300 22 4636

Family and Domestic Violence

Women’s safety and domestic violence organisations have identified that coercive control and domestic abuse has increased as a result of the COVID-19 pandemic, and will continue to worsen.

If you are experiencing domestic violence call 1800 65 64 63. If you or someone you know is in immediate danger call the Police on 000. These lines are open 24/7.

Women’s shelters

  • Delvena Women’s Refuge – 9428 4929 New procedures are in place and are continuing to offer services to women experiencing domestic violence
  • Mary’s House – 8937 2094 Continuing to offer domestic violence support, working remotely and any face-to-face contact is limited to 15 minutes

Domestic and family violence services

  • CatholicCare – 8425 8707 Providing a range of services to assist women, men and children experiencing domestic and family violence.

Extensive list of services and information

Health and relationship counselling

Support for older adults and their families

Mosman Council Community Care Services

All regular group and social activities run at Mosman Square Seniors Centre have been suspended and the centre is closed until further notice.

Community Care is continuing to deliver services to support elderly and more vulnerable residents including:

  • Community Transport for essential appointments and other necessities 9978 4120
  • Home-delivered Mosman Meals – 9978 4130 or meals@mosman.nsw.gov.au
  • Home Bound telephone support service for those who are isolated or housebound and need someone to talk to: 9978 4119 between 10am – 3pm weekdays
  • A text message service for important updates and call backs. To register: 9978 4128 or email community.care@mosman.nsw.gov.au
  • Weekly e-blast, packed with free online resources to keep older adults active at home. From keeping fit to cooking, gardening, performances and armchair travel. Subscribe to the e-blast by calling 9978 4128 or by emailing community.care@mosman.nsw.gov.au
  • Support for residents aged over 65 and people of all ages with a disability and their carers 9978 4128
  • Carers Telephone Support Wednesdays 0419 784 089

Benefits & Payments

Health and relationship counselling

Other

Disability and inclusion support

  • Department of Social Services – Disability information helpline for COVID-19. Helpline is available from Monday to Friday between 8am – 8pm as well as Saturday and Sunday between 9am – 7pm. Please call 1800 643 787
  • IDEAS – Disability information helpline available Monday to Friday between 8am to 8pm by calling 1800 029 904
  • National Disability Abuse and Neglect Hotline – Available Monday to Friday between 9am – 7pm by calling 1800 880 052
  • National Relay Service – Providing phone service for people who are hard of hearing or deaf by calling 1800 555 660. Available Monday to Friday between 8am to 6pm
  • Council on Intellectual Disability – Easy English explanation on safety
  • Support for residents aged over 65 and people of all ages with a disability and their carers 9978 4128
  • Carers Telephone Support Wednesdays 0419 784 089

Support Services for children and youth

  • ABC ME – Aimed at primary school students to provide them with education programming on weekdays from 10am – 3pm for Term 2
  • Digital Lunchbreak – Assisting children and young people with finding online resources and activities to do at home
  • NSW Department of Education – Providing information and advice about e-learning from home to parents and carers
  • e-Safety Commissioner – Up-to-date information about online safety for children and young people
  • Mosman Council Youth Services – The Youth Service is still running programs from an online capacity, including online volunteer programs and online holiday programs
Health and relationship counselling

Housing and Homelessness Services

Housing providers and services

  • Link 2 Home Homelessness – information and referral telephone service. Available 24/7 by calling 1800 152 152 or after hours emergency 1800 306 462

Crisis accommodation and support

For women and families

  • Delvena Women’s Refuge – 9428 4929 New procedures are in place and are continuing to offer services to women experiencing domestic violence
  • Mary’s House – 8937 2094 Continuing to offer domestic violence support, working remotely and any face-to-face contact is limited to 15 minutes

For young people

Emergency relief and financial support

  • National Debt Helpline – The National Debt Helpline is a not-for-profit service helping people tackle their debt problems. Its professional financial counsellors can advise people about how to get through the next few months as the pandemic continues, and provide help around accessing hardship arrangements. 1800 007 007.
  • Telstra discount for Job Seekers – Telstra will be offering a discount for eligible customers currently receiving the JobSeeker payment. Customers may receive a discount of up to $20 per month off the total bill for six months. Applications are open until 18 May 2020, unless extended.
  • Legal Aid NSW – Legal Aid NSW has produced a range of factsheets to assist individuals affected by legal issues during COVID-19. Information includes tips for dealing with financial stress and the impact of COVID-19 on guardianship and mental health. If you need legal help, call 1300 888 529
  • Services Australia – information about income support payments available in English and community languages

Health

Government health information

More information on COVID-19 can be obtained from the following authorities or by telephone to the Coronavirus Health Information Line on 1800 020 080 or If you feel unwell, contact your doctor or Healthdirect on 1800 022 222

CALD Communities

Multicultural communities can access information in a language that is culturally appropriate about COVID-19 and connect to counselling, health, government, or community services. Call 13 14 50 to access free interpreters to services.

News & Media

  • SBS onlineCOVID-19 information in 63 languages
  • Humans Like Us – a library of videos in languages and includes overseas sources

Settlement Services

Temporary Visa Holders & International Students

Legal Services

LGBTQ Community

  • Pride in Health + Wellbeing (PIHW) – National community-led NFP. It is part of ACON’s Pride Inclusion Programs to support organisations through their LGBTQ-inclusive journey. PIHW focuses on putting person-centered, trauma-informed and evidence-based practice to the forefront of all they do, and assists organisations with the cultural change required to become LGBTQ-inclusive.