Useful Information and Resources

Mosman Community Care’s purpose is to support you to live an active and happy life in the community. Here is some further information that may help you understand our responsibilities and your rights as you age.

We encourage any questions or feedback you may have, please give us a call if you are unsure about any of the below information on 02 9978 4128 or email us community.care@mosman.nsw.gov.au.

Charter of Aged Care Rights

The Charter of Aged Care Rights is easy to read and focuses on 14 high-level consumer rights. The new Charter makes it easier for consumers, their families, carers and representatives to understand what they can expect from an aged care service.

It is Mosman Council’s responsibility to ensure you have:
  • Received a copy of the new Charter of Aged Care Rights, signed by Mosman Community Care representative
  • Understood the Charter
  • Had the opportunity to sign a copy of the Charter


Click here to download the Charter of Aged Care Rights template.

This video will also give you a little more information on what the new Charter of Aged Care Rights mean for you.


What do the new Aged Care Quality Standards mean for you?

The Aged Care Quality Standards apply to all services and supports that we provide to older Adults in the community.

The Aged Care Quality Standards focus on quality outcomes for consumers. This makes it easier for consumers, their families, carers and representatives to understand what they can expect from a service. It also makes regulation simpler for providers working across multiple aged care services, and encourage innovation, excellence and continuous improvement.

This video will give you a little more information on what it may mean for you.

Useful Links

  • Community Directory An online directory of services for older residents provided by a partnership of over 30 local councils, state government departments and community organisations. The LINCS Community Information Directory can also be accessed at Barry O’Keefe Library, the Seniors’ Centre and Mosman Youth Centre.
  • My Aged Care A single point of access to Government and non-Government information and services for older Australians.
  • Aged Care: a quick guide
  • NSW Council on the Ageing COTA is a peak organisation for older people in NSW and provides a comprehensive information service.
  • Carers NSW is a peak organisation undertaking a range of projects to support relatives or friends caring for people with a disability, mental health problem, chronic condition or who are frail aged.
  • Carer Gateway is for anyone who is a carer. You may be a carer if you are looking after someone with disability, mental illness, dementia, a long-term health condition, an illness that will cause their death, or an alcohol or drug problem, or someone who is frail because they are old.
  • Centrelink The Australian Government agency provides information and coordinates pension and benefit payments.
  • Department of Veteran Affairs Home Care The Veterans’ Home Care (VHC) program provides low level home care services to eligible veterans and war widows and widowers.
  • Dementia Australia is a unified, national peak body for people, of all ages, living with all forms of dementia, their families and carers..
  • Vision Australia is a not for profit organisation providing services, facilities and information for people with vision impairment.
  • Guide Dogs NSW exists to enhance the quality of life of people living with blindness or impaired vision by assisting in their achievement of independence through access and mobility.
  • Lifeline Northern Beaches is a registered charity providing general counselling, telephone counselling and crisis support.
  • Housing NSW is an agency of the Department of Family & Community Services (FACS) it provided a range of housing solutions to meet the needs of low income individuals and families.
  • NSW Trustee and Guardian provides professional and independent trustee services, writing wills, acting as executor for deceased estates, administering powers of attorney and delivering financial services.
  • NSW Fair Trading safeguards the rights of all consumers and advises business and traders on fair and ethical practice.
  • Roads and Maritime Services is a NSW government agency delivering safe and efficient journeys throughout NSW and is responsible for licencing and registration of vehicles (any driver diagnosed with dementia must report to this agency)
  • Multicultural Community Advisory Service provides information, counselling, support, advice and advocacy to older people, carers and younger people with disabilities from culturally and linguistically diverse backgrounds living in the boundaries of the North Sydney local health district
  • The Translating and Interpreting Service A national translating and interpreting service provided by the Department of Immigration and Border Protection for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients.
  • Ageing and Aged Care provides information, tools and resources to support the aged care sector through evidence-based policy, well targeted programs, and best practice regulation.
  • Royal North Shore Psychiatric Emergency Care Centre For anyone experiencing a mental health crisis who would benefit from a short period of intensive support to help stabilise their mental health.
  • Mental Health Services for Older People A team of mental health professionals who can assess psychological and physical health and prescribe appropriate treatment in consultation with the care recipient and their family.
  • Australian Hearing provides expert advice on all aspects of hearing loss.
  • Be Connected is an Australia wide initiative empowering all Australians to thrive in a digital world.