Customer Service Officer

  • Located on the northern shores of Sydney Harbour
  • Public transport at door
  • From $54,523 to $65,617 per annum plus superannuation

The Customer Service team is the principal point of contact for customer enquiries including parking permits, waste, rates payment and lodgement of development applications. Team members play a major part in ensuring good public relations, working across both front desk operations and Council’s contact centre.

An exciting opportunity now currently exists within the Customer Service function for an enthusiastic person who is keen to further their career working in a professional team environment.

Reporting to the Manager Customer Service, the Customer Service Officer will ensure all customers are welcomed and dealt with in an expedient manner referring enquiries to the appropriate area of business within Council. The role also ensures the effective follow through and progression of enquiries to point of resolution through Council’s system.

Your professional approach, friendly nature, excellent interpersonal and communication skills will ensure your success in this role.

Please download the position description which includes selection criteria for the position. Candidates must address all selection criteria before being considered for interview. Please quote PV-CS-17/14 in your application.

To discuss the position please contact Manager Customer Service, Kate Day on 9978 4203.

Mosman Council is committed to the principles of Equal Employment Opportunity

All documents put forward such as resumes and responses to selection criteria must be in Microsoft Word or PDF format.

Position Description

Closing date

Thursday 21 December 2017