Status of services and programs
In response to updated federal and state government public health orders Mosman Council’s community facilities and programs are being cautiously progressively reopened in accordance with physical distancing measures. Some services continue to be offered remotely. For details please see below.
If you would like to report something to Council, visit our Report it page. Alternatively, you can also report issues via the MyMosman app which allows you to include images to support your submission.
For other enquiries and assistance related to Council business please call 9978 4000 or email email@example.com.
Council’s Customer Service reception is open, 8.30am to 5pm weekdays and the Justice of the Peace service is available between 2 to 3pm weekdays subject to availability by appointment only.
Barry O’Keefe Library
Barry O’Keefe Library’s daily opening hours have been extended for all users. The library hours are now 9.30am to 5.30pm Monday to Friday (with no special hours for seniors) and 11am to 3pm Saturday and Sunday with some additional services available.
Mosman Art Gallery and Community Centre
The Gallery is open for limited hours Tuesday to Saturday from 10am to 4pm for exhibition viewings. The Community Centre has reopened.
Community Services: Seniors Centre, Youth Centre, Children’s Services
Mosman Square Seniors Centre has reopened with limited programming and activities by booking with a progressive return of activities planned. Call 9978 4128 to book for an activity.
Mosman Council Community Services is continuing to deliver support services for elderly and more vulnerable residents.
Mosman Youth Centre is offering one-on-one appointments for face-to-face support 3-6pm Mondays or online drop-in 4.30pm to 5.30pm Fridays. The Youth Centre’s winter school holiday program will be by booking only 2pm to 4pm, Monday 6 to Friday 17 July. Contact 9978 4013.
Connections Playgroup is suspended until further notice.
Monthly Saturday and quarterly night markets are cancelled until further notice.
Business and community support
Council is working collaboratively with businesses, community groups and government agencies to protect more vulnerable residents and the broader community.
Fees and charges associated with outdoor dining and displays and booking cancellations have been waived and Council is offering significant rent reductions to its commercial tenants.
Council has produced free printable colour posters for local businesses to remind their patrons of physical distancing guidelines and advise of any limits to the number of people permitted in outlets.
Following NSW Government changes easing restrictions on construction work to facilitate social distancing measures, builders and their employees are now able to work on sites seven days a week during their approved hours of operation.
Council has engaged with sporting clubs and associations and waived seasonal fees and charges for hiring of sporting grounds, ovals and indoor sporting facilities.
Policies are also in place to deal with economic hardship and any additional responses to that will be developed on a progressive basis.
Council continues to work with food premises and other businesses to ensure compliance with current health orders.
Face-to-face citizenship ceremonies have been placed on hold until later this year.
Council’s Urban Planning team’s duty planning service is available Monday to Friday 8.30am to 10.30am and can be accessed by calling the duty planning number 9978 4214 or visiting mosmanplanning.net and clicking on the Ask Joe button.
Council has implemented a temporary measure to facilitate the electronic submission of Development Applications, Review Applications and Modification Applications.
To use this service complete and submit the online form Electronic Submission of Development Applications, Review Applications and Modification Applications. The form will require you to upload the documents that are required to accompany your application.
We are suspending the requirement to submit two hard copies of each plan/document until further notice.
Applications will continue to be accepted by mail.
All residential waste services and street litter bin services are being maintained.
Tree management and permits are being handled as usual with physical distancing measures in place.
Playgrounds and exercise equipment are open, and visitors are encouraged to follow current health advice by taking their own hygiene provisions and cleaning hands before and after using equipment.
Council has increased the frequency of cleaning at popular high-use facilities, such as public bathrooms. Rangers are patrolling our local cafes and restaurants to ensure that the new restrictions limiting their operations to takeaway facilities only are being observed.
Council rangers are also assisting the NSW Government and police in reminding residents to observe the NSW Government’s physical distancing rules which are available here. Residents who are concerned that people may be breaching the NSW Government’s physical distancing restrictions may contact Crime Stoppers on 1800 333 000.
Bookings for Council venues
The Marie Bashir Mosman Sports Centre has reopened for bookings on 9932 4502.
Bookings are being received for Mosman’s parks and reserves.
Mosman Council updates
Government health information
Mosman residents are also encouraged to consider downloading the Australian Government’s COVIDSafe app. Widespread use of the app will enable governments to quickly find and contain outbreaks and facilitate the further safe easing of restrictions.
More information on COVID-19 can be obtained from the following authorities or by telephone to the Coronavirus Health Information Line on 1800 020 080.
NSW Health: Coronavirus FAQs
NSW Health: Cases by NSW Local Government Area
Federal Department of Health: Coronavirus health alert
Federal Department of Health: COVID-19 Fact Sheets in languages
Transport for NSW: Travel information and advice
Other support services
Lifeline telephone crisis support available 24/7 on 13 11 14
Relationships Australia NSW: Time 2 Talk free counselling service
Way2Wellness: telephone support and coaching service