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COVID-19 and Council services

Posted on Monday 29 March 2021

Mosman Council is following the NSW government’s announcements about potential opening dates for our facilities and we look forward to opening more of our services and facilities once we are able to do so.

In the meantime, in accordance with the NSW Health restrictions and stay at home orders in force, Council offices and community facilities are currently closed until further notice.

Barry O’Keefe Library, Mosman Art Gallery and Community Centre and Community Services

Barry O'Keefe Library, Mosman Art Gallery and Community Centre, Mosman Square Seniors Centre and Mosman Youth Centre have closed. All on-site activities and programs at the facilities during this time have been cancelled while some activities have been moved online. Please refer to each facility's website for more information.

Mosman Library Service has begun a Reserve & Collect Service, allowing members to reserve up to four items from the online library catalogue. Find out more.

Mosman Community Care is continuing to deliver support services for elderly and more vulnerable residents. For essential services including Mosman Meals, Community Transport and Telephone Support, call Mosman Community Care on 9978 4128 Monday to Friday, 8.30am to 5pm.

Customer Service

Council’s Customer Service Centre is closed however for urgent appointments we may still be able to assist you - call us on 9978 4000 Monday to Friday 8.30am to 5pm or email us at customerservice@mosman.nsw.gov.au to make an appointment.

General enquiries relating to Council services and programs should also be directed to the above number, or to council@mosman.nsw.gov.au

Online services

Council has payment and form options available online.

If you would like to report something to Council, visit our Report it page. Alternatively, you can also report issues via the MyMosman app which allows you to include images to support your submission.

Residents can also subscribe to Council’s e-newsletter, download the MyMosman app, or check back on this page for further updates.

Other essential services

Waste collection services will continue as normal while tree management and permits are being handled as usual with physical distancing measures in place.

Due to the current health advice and to ensure the safety of staff and residents the e-Waste event scheduled for 29 August was cancelled. Residents are asked to delay disposal of e-waste items.

Council rangers are on duty and will continue to assist the NSW government and police in reminding residents to observe the NSW government’s physical distancing rules which are available here. Residents who are concerned that people may be breaching the NSW government’s physical distancing restrictions can contact Crime Stoppers on 1800 333 000.

Duty Planning

Council’s Urban Planning team’s duty planning service is available Monday to Friday 8.30am to 10.30am and can be accessed by calling the duty planning number 9978 4214 or visiting mosmanplanning.net and clicking on the Ask Joe tile.

Meetings

The Council meeting on Tuesday 5 October will be held remotely and will be closed to the public however the meeting can be viewed online. The Agenda can be viewed online. If you have any submissions or questions (maximum of 200 words) relating to Agenda items only which you wish to be considered at the meeting, email them with your name and street address to meetings@mosman.nsw.gov.au no later than 5pm on Monday 4 October. Questions are only accepted from Mosman residents and ratepayers. There will be no open public forum prior to the meeting.

Public areas

Council has reintroduced its COVID-19 Outdoor Public Spaces Action Plan 2021-22 to assist staff in managing popular local beaches and major public spaces during the pandemic. Rangers and COVID Safety Marshals will be visiting beaches and other popular public spaces to monitor the areas and educate the public about current NSW government public health orders.

At this time parks, playgrounds, outdoor fitness stations, ovals and beaches remain open for exercise purposes in line with directions issued by NSW Health.

Floodlights will be on at Allan Border Oval, Balmoral Oval and now Middle Head Oval from 5.30pm to 8pm weekdays to allow additional time for exercising.

For enquiries regarding bookings of Council-run facilities and public spaces please refer to our information and contacts page.

Local and national calls to standard fixed line numbers and calls to standard Australian mobiles on Telstra’s public payphones are now free. Click here to find your nearest payphone.

Events

Please visit Council’s Events website Events Mosman for information on changes to events and activities as they come to hand.

COVID check-in requirement expanded

All workplaces and retail businesses are required to use the Service NSW QR code system from Monday 12 July. Those affected must display the QR code and take reasonable steps to ensure people entering the premises check-in.

Register your business as COVID Safe.

Government health information

Mosman residents are also encouraged to consider downloading the NSW government’s Service NSW app. More information on COVID-19 can be obtained from the following authorities or by telephone to the Coronavirus Health Information Line on 1800 020 080.

Federal Department of Health: COVID-19 vaccine information

Federal Department of Health: Vaccine eligibility checker

Federal Department of Health: Coronavirus health alert

Federal Department of Health: COVID-19 Fact Sheets in languages

NSW Health: COVID-19 rules

NSW Health: Coronavirus FAQs

NSW Health: Stay at home orders in other languages

NSW Health: Resources in other languages

NSW Health: Cases by NSW Local Government Area

NSW Health: Case locations and alerts in NSW

NSW Health: Your mental wellbeing

Transport for NSW: Travel information and advice

Other support services

Lifeline telephone crisis support available 24/7 on 13 11 14

Last updated Monday 27 September 2021