Status of services and programs

Posted on Tuesday 24 March 2020

In response to updated federal and state government public health orders Mosman Council’s community facilities and programs are being cautiously progressively reopened in accordance with physical distancing measures. Some services continue to be offered remotely. For details please see below.

Residents are invited to subscribe to Council’s e-newsletter, download the MyMosman app, or check back on this page for further updates.

If you would like to report something to Council, visit our Report it page. Alternatively, you can also report issues via the MyMosman app which allows you to include images to support your submission.

Council also has payment and form options available online.

For other enquiries and assistance related to Council business please call 9978 4000 or email council@mosman.nsw.gov.au.

Customer Service

Council’s Customer Service reception is open, 8.30am to 5pm weekdays and the Justice of the Peace service is available between 2 to 3pm weekdays subject to availability by appointment only.

Barry O’Keefe Library

Barry O’Keefe Library‘s opening hours are currently 9.30am to 5.30pm Monday to Friday and 10am to 4pm Saturday and Sunday with some additional services available.

Mosman Art Gallery and Community Centre

The Gallery is open for limited hours daily (excluding public holidays) from 10am to 4pm for exhibition viewings. The Community Centre has reopened.

Community Services: Seniors Centre, Youth Centre, Children‘s Services

Mosman Square Seniors Centre has reopened with limited programming and activities by booking with a progressive return of activities planned. Call 9978 4128 to book for an activity.

Mosman Council Community Services is continuing to deliver support services for elderly and more vulnerable residents.

Mosman Youth Centre is offering one-on-one appointments for face-to-face support 3-6pm Mondays and organised activities on Fridays from 3.30-5.30pm. Contact 9978 4013.

Connections Playgroup is suspended until further notice.

Mosman Markets

The monthly Mosman Market held at Mosman Square and Village Green has resumed with limited stall numbers due to COVID restrictions.

Business and community support

Council is working collaboratively with businesses, community groups and government agencies to protect more vulnerable residents and the broader community.

Earlier this year Council waived fees and charges associated with outdoor dining and displays and booking cancellations and offered significant rent reductions to its commercial tenants.

Council has produced free printable colour posters for local businesses to remind their patrons of physical distancing guidelines and advise of any limits to the number of people permitted in outlets.

Following NSW Government changes easing restrictions on construction work to facilitate social distancing measures, builders and their employees are now able to work on sites seven days a week during their approved hours of operation.

Council has engaged with sporting clubs and associations and did not charge fees for sporting grounds and ovals when the pandemic prevented them from being used. Fees and charges for sporting grounds have also been maintained at 2019/20 levels for 2020/21.

Policies are also in place to deal with economic hardship and any additional responses to that will be developed on a progressive basis.

Council continues to work with food premises and other businesses to ensure compliance with current health orders.

Face-to-face citizenship ceremonies have been placed on hold.

Duty Planning

Council’s Urban Planning team’s duty planning service is available Monday to Friday 8.30am to 10.30am and can be accessed by calling the duty planning number 9978 4214 or visiting mosmanplanning.net and clicking on the Ask Joe button.

Development Applications

From 1 September all Development Applications, Review Applications and Modification Applications are be required to be submitted via the NSW Planning Portal. Further information regarding submitting an application via the NSW Planning Portal can be found in Step 3 Lodging an Application within our DA Guide.

Waste services

All residential waste services and street litter bin services are being maintained.

Tree services

Tree management and permits are being handled as usual with physical distancing measures in place.

Public areas

Playgrounds and exercise equipment are open, and visitors are encouraged to follow current health advice by taking their own hygiene provisions and cleaning hands before and after using equipment.

Council has increased the frequency of cleaning at popular high-use facilities, such as public bathrooms. Rangers are patrolling our local cafes and restaurants to ensure that the new restrictions limiting their operations to takeaway facilities only are being observed.

Council rangers are also assisting the NSW Government and police in reminding residents to observe the NSW Government’s physical distancing rules which are available here. Residents who are concerned that people may be breaching the NSW Government’s physical distancing restrictions may contact Crime Stoppers on 1800 333 000.

Bookings for Council venues

The Marie Bashir Mosman Sports Centre has reopened for bookings on 9932 4502.

Bookings are being received for Mosman’s parks and reserves.

Mosman Council updates

Please continue to check Council’s website, Library, Gallery and Events Mosman websites for updated information on the future scheduling of events and activities.

Government health information

Mosman residents are also encouraged to consider downloading the Australian Government‘s COVIDSafe app. Widespread use of the app will enable governments to quickly find and contain outbreaks and facilitate the further safe easing of restrictions.

More information on COVID-19 can be obtained from the following authorities or by telephone to the Coronavirus Health Information Line on 1800 020 080.

NSW Health: Coronavirus FAQs

NSW Health: Cases by NSW Local Government Area

Federal Department of Health: Coronavirus health alert

Federal Department of Health: COVID-19 Fact Sheets in languages

Transport for NSW: Travel information and advice