Report It
If you would like to report something to Council, please select a category from the form options below. Your message will be directed to the person responsible for that area. If you have a general enquiry please use the General Enquiry form.
Any submitted reports may require submission of personally identifiable information (such as a name, street address, phone number and email address), however this information will only be used in order to resolve and respond to requests. To view our full privacy policy click here.
Most issues are resolved quickly, although depending on the work required, some may take longer. If your report is urgent, you may contact Council on 9978 4000. After hours you may leave a voice message or if required you can be diverted to Council’s emergency contact.
For all emergencies call Triple Zero (000).
Select a category:
- General Request
- Abandoned Vehicles
- Accessibility – Infrastructure
- Animals - Domestic Dogs
- Animals - Feral Animals and Birds
- Building and Development Matters - Development without consent/Unauthorised Building Works
- Bushland - Bushland Trees and Vegetation
- Bushland - Infrastructure Maintenance
- Complaint against Council, Council Staff or Councillors
- Compliment for Council, Council Staff or Councillors
- Council Buildings and Public Toilets
- Drainage and Flooding - Asset Advice/New Infrastructure
- Drainage and Flooding - Stormwater, Drainage Cleaning and Maintenance
- Fire Hazard
- Health Related – Asbestos
- Health Related - Food Premises
- Health Related - Greywater Enquiries
- Health Related - Overgrown Vegetation on Private Property
- Health Related - Regulated Systems
- Health Related - Cooling Towers
- Health Related - Unhealthy Conditions
- Illegal Parking
- Marine Structures
- Parks, Reserves and Sportsfields
- Pollution
- Potholes
- Roads and Footpaths - Footpath, curb and gutter maintenance and/or restorations
- Roads and Footpaths - Road Maintenance
- Roads and Footpaths - Signs and Lines Maintenance
- Traffic Planning
- Trees
- Weeds
Building and Development Matters - Out of Hours Building Works
If immediate help is required please contact the Rangers immediately on 9978 4081.
Graffiti
To report graffiti on private property or Council property please contact:
Urban Maintenance Systems (UMS) on 0433 686 933 or email infnsw@ums.com.au identifying yourself as a Mosman resident and provide location and details
OR
Council on 9978 4110 (8.30am – 5pm Monday – Friday).
These organisations may be contacted direct for removal of graffiti from their property:
| Property | Contact |
|---|---|
| Electrical boxes/substations/kiosks/street light poles | Ausgrid 131 365 |
| Major roads, including street signs | RTA 131 700 |
| Public telephones | Telstra 180 22 44 |
| Buses, trains and ferries | Transport for NSW 1800 707 125 |
| Post boxes etc | Australia Post 13 13 18 |
| Sydney Water infrastructure | Sydney Water 1800 010 085 |
For more info Graffiti and Vandalism
Roads and Footpaths - Bus Stop Maintenance
Call Transport Info on 131500. If possible, please provide the bus stop number shown at the stop to enable Transport NSW to accurately locate the stop affected.
Streetlighting
Management of streetlights, including repair and replacement of faulty/broken lights, is the responsibility of Ausgrid, not Council.
To report outages, please use Ausgrid’s online reporting system, or contact Ausgrid on 1800 044 808.
Waste Services, including Dumped Waste
Ring the Waste Hotline 9978 4076 to report partial services, bin spillage, missed services or bin not put back in correct place. Dumped waste and litter removal on public land can also be reported via the Waste Hotline.
To view your waste calendars, click here.